If we are unable to deliver your visa within the promised timeframe, we offer you a 100% refund. We also give you the visa when it arrives.
We leverage data points from past visa timelines, insights from our PRO team, and factors such as seasonal variations and embassy holidays to provide you with an accurate timeframe for the delivery of your visa.
You can track the live status of your visa on Atlys while we ensure timely delivery. These real-time updates on your visa can help you see exactly where it is in the various stages of the application process.
Our reasons for missing the On Time Guarantee vary. Some include not accounting for public holidays at your destination country, while others may be inefficiency in coordinating with embassies.
When we delay, we take full responsibility. We understand the frustration when things go wrong, especially after making a guarantee.
